Rob inspired confidence in guiding us through the whole process from our first phone call. He consistently explained everything in terms we understood, with a realistic expertise that gave us confidence in our decisions. He was supportive, with the right amount of hand-holding and reassurance, as well as challenging when needed. He rescued us from one self-inflicted crisis to another, with humor and good graces. He provided the leadership, stability, and knowledge needed to successfully complete the sale. Not one complaint!